Frequently Asked Questions

Q. Is BOXTEL located inside Suvarnabhumi Airport? Do I have to go out of the Airport?
A. Yes, BOXTEL is located inside Suvarnabhumi Airport on B floor. You do not have to go out of the Airport.

Please see our BOXTEL video presentation for more detailed direction to our hotel.

Q. Is BOXTEL located outside Custom and Immigrations?
A. Yes. BOXTEL is located outside Custom and Immigrations for Arrival and International In-transit passengers. Thai Visa will be required for passengers to go through Custom and Immigration before coming to BOXTEL.

Q. I am traveling with a child, Can we stay in the same room?
A. To align with Airport Security Policy, BOXTEL allow one child up to 12 years old or under 100 cm. tall to stay in the same room with one of his/her parents.

Q. Is there any check-out time notification?
A. Yes. Guests will be recieving an Automatic In-room Notification at 15 minutes before check-out time.

Q. Is there any showers or toilets?
A. There are shared toilets provided but no showers.